StampDr customer care

Get the right help without repeating yourself

Tell us what happened and include the payment email or Checkout Session ID when you have one. Your request is saved with its order context so we can investigate faster.

Support requestBest for orders and filesWhatsAppDirect conversationEmailservice@stampdr.com

One clear request

What can we help with?

Fields marked required help us locate the right order and reproduce the problem.

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Never send card numbers, CVC codes, passwords, or identity documents.

Before you send

Common StampDr support questions

For current plan details, review StampDr pricing. To make or revise a design, return to the online stamp maker.

What should I include with a StampDr support request?

Include the payment or contact email, the Checkout Session ID when available, the file format you expected, and a concise description of what happened. A screenshot or PDF can help us reproduce file issues.

Which attachments can I send?

The support form accepts PNG, JPG, WebP, and PDF files up to 5 MB. Remove passwords, card details, identity documents, and other sensitive information before attaching a file.

Where can I manage a StampDr subscription?

Signed-in customers using Stripe can open the customer portal from the pricing page. If the portal is unavailable or another payment provider handled the order, submit a support request with the payment email.

Can support recover a downloaded stamp file?

Include the payment email and Checkout Session ID so the team can locate the order and review the available delivery record. Whether a file can be reissued depends on the order and its stored delivery data.